Blisssty Return Policy

At Blisssty, we want you to love your purchase. If you’re unsatisfied, our return policy ensures a hassle-free process while complying with India’s Consumer Protection Act (2019) and E-commerce Rules (2020).

1. Eligibility for Returns

You may return products within 15 days of delivery under these conditions:

• Damaged/Defective Items: Products received broken, faulty, or with manufacturing defects.

• Incorrect Items: Wrong size, color, or product shipped.

• Quality Issues: Product does not match the description or images on the listing.

Non-Returnable Items:

• Customized/personalized products (e.g., engraved jewelry, monogrammed items).

• Perishable goods (e.g., food, plants).

• Intimate apparel, innerwear, or hygiene products (unopened and unused).

• Digital downloads (e-books, patterns, software).

• Items marked “Final Sale” or “Non-Returnable” during checkout.

2. Return Process

Follow these steps to initiate a return:

Step 1: Request a Return

• Log into your Blisssty account → Order History → Select item → “Request Return”.

• Provide details (e.g., reason for return, photos/video of defects).

• For guest purchases, email returns@blisssty.com with your order number and issue.

Step 2: Return Approval

• Our team will review your request within 48 hours.

• Approved returns receive a Return Authorization Number (RAN) and prepaid shipping label (if applicable).

Step 3: Ship the Item

• Pack the product securely in its original packaging with tags, labels, and invoice.

• Attach the RAN to the package.

• Use the prepaid label (for defective/wrong items) or ship via a reliable courier (e.g., Delhivery, DTDC).

• Return Address:

• Copy

Blisssty Returns Center  

[Warehouse Address]  

• India 

Step 4: Inspection & Refund

• We inspect returned items within 3–5 business days of receipt.

• Refunds are processed within 5–7 business days post-inspection.

3. Return Shipping Costs

• Blisssty Covers: For damaged/defective items, wrong products, or delivery errors.

• Customer Covers: For returns due to size/style preferences.

• Free Pickup: Available in select Indian cities (check eligibility during return request).

4. Refund Options

• Original Payment Method: Refunds to credit/debit cards, UPI, or wallets within 5–10 business days.

• Blisssty Wallet Credit: Instant store credit for future purchases (select this option during return).

5. Exchanges

• Exchanges are subject to product availability. Contact us at support@blisssty.com within 7 days of delivery.

• For size/color exchanges, include preferred options in your return request.

6. Conditions for Denied Returns

Returns will be rejected if:

• Items are used, washed, or altered.

• Tags/labels are removed, or packaging is damaged.

• No proof of purchase (invoice/order number).

• Returned after 15 days of delivery.

7. Customer Responsibilities

• Ensure products are packed securely to avoid damage during transit.

• Retain proof of return shipment (tracking ID) until the refund is processed.

• Blisssty is not liable for returns lost/damaged in transit if shipped without a prepaid label.

8. Contact Us

For assistance or queries:

• Email: support@blisssty.com (10 AM–7 PM IST, Mon–Sat)

• Grievance Officer: Ms. Ananya Sharma

• Email: grievance@blisssty.com

• Address:  Blisssty India Pvt. Ltd.  

                                           Gujarat  

• India 

Legal Compliance

This policy adheres to:

• Consumer Protection Act (2019): Protects your right to return defective goods.

• E-commerce Rules (2020): Ensures transparent return processes and timelines.

Note: Blisssty reserves the right to update this policy. Changes will be posted on this page with prior notice.

Last Updated: 28 March 2025